If you'd like to return your order you can send it to our UK address within 30 days of receipt of goods. If 30 days have passed by since receipt, unfortunately we can’t offer you a refund or exchange. The date of receipt will be confirmed on your tracking number.
If a product is faulty, damaged or not as described;
You are entitled to a fully refund if the product is faulty, damaged or not as described or shown within our product page. On occasions we may require a photo of product in question. We (the supplier) will be liable for all shipping costs of returning the goods back.
If the product is NOT faulty, damaged or not as described;
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The buyer will be liable for all shipping costs of returning the order back to us.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We can't hold any guarantee's that we will receive your returned item.
Additional non-returnable items
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for any reasons not due to our error.
Any item that is returned more than 30 days after receipt of order.
You can post your item back to us at the following returns and contact address:
Vinyl Wall Store
33 Hall Street